ja | en
OTAKU JUDGE FAQ

Before you play

"OTAKU JUDGE" quizzes users on Japanese anime, manga, special effects, games, and cosplay, and users can earn titles by completing various categories and subgenres. In addition, users are qualified to take the annual OTAKU JUDEG exam held on the app and compete with users from all over the world for OTAKU knowledge.
You can play on the following smartphone devices. Tablets are not supported.

iOS] iPhone with iOS 14.0 or later
Android] Android OS7.0 or later


Operation from devices other than those listed above is not guaranteed.
*Only the OS that has been released as an official version is supported.
OS that have just been released may not be supported.
If your device is not compatible with OTAKU JUDGE, we do not guarantee that it will work even if you are able to download it from the respective stores.
Please note that even if you are unable to play the game, we will not be able to provide any support, including refunds.
To play the game, the device you are using must be connected to the Internet.
You cannot play the game on a device that is not connected to the Internet.
OTAKU JUDGE is basically free of charge.
However, some items are sold for a fee.
Packet communication fees will be incurred separately during game communication.
It is possible.
Even if you have not paid, you can challenge the certification exam by collecting diamonds that you receive for completing practice problems.
OTAKU JUDGE has an overall point ranking based on cumulative points in all categories and a point ranking compiled by genre (manga, anime, games, special effects, cosplay). In addition, the rankings are based on the country and the world ranking.

Each ranking is updated every 3 hours.
Please check to see if your device is compatible.
We do not guarantee the operation of devices or environments that are not listed.
Supported devices
iOS] iPhone with iOS14.0 or later
Android] Smartphone devices running Android OS7.0 or later

In addition, the operation may be improved by performing the following operations.

■Restart the application.
Quit the application and re-launch it.

Check the communication status.
If you are using a 4G or LTE connection, please connect to Wi-Fi or other good communication conditions to play the game.

Check the memory.
There is a possibility that the load on the device is high due to launching other applications at the same time.
If you are running multiple apps at the same time, please close all apps before trying again.

Check the free space on your device
Please uninstall unnecessary apps to free up more space on your device and try again.
Restart the device.
Please restart the device and try again.

Reinstall the application.
Before reinstalling the application, please make a note of the "ID" and "Password" listed in "My Page" > "Data Transfer" and keep them in a safe place.

If the above actions do not improve the problem, please report it to us using the Contact Us form with the details.
The abuse, spread, or inducement of glitches is prohibited.
When you experience unusual behavior or results while playing a game, it is called a "glitch.
If you see a glitch, please do not abuse, spread, or try to test the information, but report it immediately via the Contact Us form.
Also, any action that intentionally triggers a glitch is prohibited.
If we confirm that the malfunction was intentionally induced, we will not provide compensation or any other response, and will consider legal action (such as consulting with the police) for interfering with the provision of the service.

Tampering with data and the use of malware are prohibited.
We prohibit any unauthorized actions such as altering application or communication data or using other programs to make the game behave differently from how it should behave in order to gain an advantage.
OTAKU JUDGE is currently available in Japan and the United States.
Please refrain from reproducing videos, images (screenshots), etc. of this game, except for non-commercial and private use.

Posting on social networking sites for personal use is not a problem, but please refrain from altering images, exposing spoilers, and damaging the image of this game.
Please be careful not to infringe on the rights of third parties.
The view of our management office regarding secondary works is that we do not provide individual guidance.
Images and designs, including illustrations published in the application, are subject to copyright, and if any rights are infringed, the user's actions may be pointed out to us. In the unlikely event that a customer's actions infringe on these rights, the individual or organization holding the rights may point out the infringement.

Malfunction during play

Certain operations, such as tapping the screen continuously, may cause the screen to stop moving forward or become inoperable.
In this case, please quit the application and restart it.

If the problem persists after restarting the application, please try restarting your device as well.
Game data is managed by each user ID.
You can check your user ID from "My Page" > "Data Transfer".

Management is performed as follows.
■Example
You play a game with the user ID: abc123.
After that, you reinstall the application for the purpose of changing the device model or improving the device's operation.
After reinstalling the application, you start the game without "Data Transfer".
If you start the game without "Data Transfer," the game will start with a different user ID instead of abc123.
For example, the ID will be xyz789, which is different from abc123.

Please remember to write down your "ID" and "Password" from "My Page" > "Data Transfer" and keep them in a safe place so that you can use the game data you have been playing when you reinstall the application for the purpose of changing the model or improving the operation of your device.
You can delete all data of your account used in the game by deleting your account. To delete, select "My Page" > "Delete Account" > "Delete".
Please be sure to read the precautions before deleting your account.


■Precautions
You will not be able to play using the deleted game data.
All game data including unused diamonds and examination tickets will be completely initialized.
If you have made an inquiry, we will not be able to respond to your inquiry.
Deleted game data cannot be restored for any reason.
If the application crashes frequently, please check if your device is a compatible device.
We do not guarantee the operation if your device or environment is not listed.

Supported devices
iOS] iPhone with iOS14.0 or later
Android] Smartphone devices running Android OS7.0 or later

In addition, the operation may be improved by performing the following operations.

■Restart the application.
Quit the application and re-launch it.

Check the communication status.
If you are using a 4G or LTE connection, please connect to Wi-Fi or other good communication conditions to play the game.

Check the memory.
There is a possibility that the load on the device is high due to launching other applications at the same time.
If you are running multiple apps at the same time, please close all apps before trying again.

Check the free space on your device
Please uninstall unnecessary apps to free up more space on your device and try again.

Restart the device.
Please restart the device and try again.

Reinstall the application.
Before reinstalling the application, please make a note of the "ID" and "Password" listed in "My Page" > "Data Transfer" and keep them in a safe place.

If the above actions do not improve the problem, please report it to us using the Contact Us form with the details.
OTAKU JUDGE is currently available in Japan and the United States.

If the message "An error has occurred while communicating" is repeatedly displayed, please do the following
Switch between 4G and Wi-Fi.
Start the application in a stable communication environment.
Avoid situations where communication speed is limited, such as when you are on the move or in congested areas.
Start the application after a time interval.

The following cases may also prevent you from playing the game.
The device is in an unusual state due to modification or special operations (including those not performed by the user).
If you are using unauthorized software or tools.
If other applications (security apps, etc.) installed on the device are affecting the device.
The following is how to check your "ID".

Method 1
Go to "My Page" > "Data Transfer" to check your "ID".

Method 2
You can check your "ID" from the top of the "Start Screen".
Stamina can be recovered in the following ways

Stamina is restored once every 3 minutes.
Stamina can be recovered by using the item "Stamina Recovery Potion". The amount of stamina recovered depends on the type of item.
Stamina will be restored to the maximum amount when the player's level is increased.

If you use the Stamina Restorative while you still have some Stamina left, you will recover more than the maximum amount.
(e.g. If you use "Stamina Restorative Large" when your Stamina is 30/100, your Stamina will be 120/100).
If you cannot go to the FAQ site from the application, please enter the URL into your browser to access the site.

About data transfer

By transferring data, you can transfer the current game data to another device. This allows you to transfer your game data to another device when you change your device or when your device data is initialized.

Steps for transferring data
1. Save the "ID" and "Password" listed in "My Page" > "Data Transfer" in the OTAKU JUDGE from which you are transferring the game data.
Enter the "ID" and "Password" from step 1 in the "Data Transfer" section at the bottom left of the OTAKU JUDGE title screen of the new account, and tap "Start Transferring Data".
Please keep your ID and password in a safe place and do not let a third party know them.
The data already registered on the device to be transferred will be overwritten.

Once the data is transferred, you will not be able to play the game on the device from which the data was transferred.
 To start the game anew on the same device, uninstall the game and reinstall it again.
Before changing the device, please make a note of the "ID" and "Password" listed in "My Page" > "Data Transfer" in OTAKU JUDGE on the old device, and do not forget to keep them in a safe place.

After changing the device, install OTAKU JUDGE on the new device, and enter the "ID" and "Password" in the "Data Transfer" section at the top left of the title screen to transfer the data.
Please note that diamonds cannot be transferred between different stores. ← Is this also in OTAKU JUDGE?

Please keep your "ID" and "Password" in advance in case of device failure, loss, or accidental deletion of the application.
If you have the "ID" and "Password" necessary for "Data Transfer", please try to recover your game data by entering them.
If you have not saved your "ID" and "Password", or if you have been unable to recover your game data even after performing the "Data Transfer", we will deal with your case individually.
*Please note that there may be cases where the data cannot be recovered.
Diamonds will be transferred from the "Google Play Store" to the "App Store" and vice versa.
You can confirm your "ID" and "Password" from "My Page" > "Data Transfer" in OTAKU JUDGE, which is the source of data transfer.
If you reinstall the application or delete the application from your old device without confirming or storing these, you will not be able to transfer the data.
This message is displayed when there is an error in entering the transfer ID and password.

Please check the letters that are frequently incorrect, such as upper and lower case letters, numbers and alphabets, etc., and try again.
Letters that are often incorrectly entered
I (capital letter i), l (lower case L), and 1 (number)
O (alphabet) and 0 (number)
If you delete (uninstall) the application, the game data will also be deleted.
If you wish to transfer your game data, please go to "My Page" > "Data Transfer" and write down your "ID" and "Password" in advance, and remember to keep them in a safe place.
Game data cannot be recovered using iCloud or iTunes.
Game data will not be deleted even if you have not played for a while.
OTAKU JUDGE game data cannot be shared among multiple terminals.

In-app currency

Tap "Shop" > "Buy Diamonds" and select the number of diamonds you wish to purchase. Payment methods are the same as for each store.
Please check to see if your device is compatible.
We do not guarantee the operation of devices or environments that are not listed.
Supported devices
iOS] iPhone with iOS14.0 or later
Android] Smartphone devices running Android OS7.0 or later

In addition, the error may be corrected by performing the following operations.

■Restart the application.
Quit the application and re-launch it.

Check the communication status.
If you are using a 4G or LTE connection, please connect to Wi-Fi or other good communication conditions to play the game.

Restart the device.
Please restart your device and try again.

If the problem persists even after performing the above actions, please contact us using the Contact Us form with the details of the problem and report it to us.
If you receive a message "Your balance is insufficient" when purchasing diamonds from the Google Play Store, please try the following steps.

(1) Clear Cache" and "Clear Data" from Google Play.
(1) From the home screen, press the Menu key and select 【Settings】.
2) Select 【Application】→【Google Play Store】.
(3) Select "Clear Cache
4) Select "Clear Data" *Please execute both together with 3.
Please be careful not to erase the data of "OTAKU JUDGE" itself.
*Please do not press "Uninstall Update".
Please note that menu expressions and operation methods may vary slightly depending on the device.

(2) Restart the terminal.

If the same error message is still displayed after performing the above operations, this may be due to an error that continues to occur during payment processing at the Google Play Store.
If the error persists and you are unable to purchase diamonds, please contact the Google Play Store.
There are no age restrictions, but minors should ask permission from or with a parent or guardian when purchasing paid items.
The following operations may be necessary to reflect the change.

Restart the application.
Quit the application on the device and start it up again.

Check the communication status.
If you are using a 4G or LTE connection, please connect to Wi-Fi or other good communication conditions to play the game.

Check that the application is up-to-date.
Please make sure that you have the latest version of the application in each store.

If the diamonds are not reflected by the above methods, it may take some time for the diamonds to be reflected due to communication conditions. Please wait a few minutes and check again.
If the problem is still not resolved after some time, please contact us using the Contact Us form with the details of the problem and report it to us.
We do not accept returns or refunds for DIAYA items.
Please note that, as a general rule, we cannot accept returns or refunds for diamonds once the purchase process has been completed.
Purchase history cannot be checked from within the application. You can check your purchase history at each store.
Please contact each store for details on how to check your purchase history.
When diamonds are used, priority is given to the free portion. There is no difference in the value of diamonds.

About Titles

Titles and certificates earned can be viewed from "My Page" > "Titles and Certificates". Titles that have not yet been earned are indicated by "? will be displayed with a "?
To set a title, go to "My Page" > "Titles and certificates" to display the list of titles. Tap the title you want to set from the titles you have already acquired, and the "Title Details" will be displayed. The title you have set will be displayed as "Setting" on the title list screen.
To cancel a title, go to "My Page" > "Titles and certificates", tap the title that is displayed as "Setting", and then click the "Cancel" button.
To see how titles are earned, go to "My Page" > "Titles and Certificates" to view the list of titles.
Tap on the item marked "? to display the "Title Details" and check the conditions for release.

special pass

Special Bus is a subscription-based service with automatic renewal. When the end of the validity period approaches, the subscription will be automatically renewed and the fee will be charged. Available on iOS and Android.
When you purchase a Special Pass, your contract will be automatically renewed without any procedures.
The timing of the automatic renewal fee depends on the Special Pass purchased.

■One-Month Pass
Automatically renewed once a month and charged for one month.

6-Month Pass
Automatically renewed once every 6 months and charged for 6 months.

12-month pass
Automatically renewed once every 12 months and billed for 12 months.
If you wish to stop automatic renewal, you must cancel your subscription (stop automatic renewal).
The cancellation procedure (stop auto-renewal) must be completed at least 24 hours prior to the expiration date (0:00).

To cancel Special Pass, please refer to the support page of the store you are using for instructions.


■iOS
Viewing, Changing, and Canceling Subscriptions - Apple Support
https://support.apple.com/ja-jp/HT202039


Android (Google Play Store)
Cancel, pause, or change your subscription in Google Play - Google Play Help
https://support.google.com/googleplay/answer/7018481


Uninstalling the app will not automatically cancel the subscription.
If you cancel the subscription, you will receive the benefit service until 3:59 pm the day after the expiration date.
We will not accept any cancellation, refund, or extension of the validity period, except as otherwise required by law.
Please check to see if there are any errors or other problems with your payment at the store.

About Inquiries

Tap the ‘Contact us' link at the bottom of the screen with the required information. Please note that you need to contact us from the same e-mail address for your inquiry since it may take little time to respond if you use several e-mail addresses.
Please note that it may take some time for us to respond to your inquiry depending on the nature of your inquiry.
If you do not receive a reply within a few days, please check the following and contact us again.

Check your spam filter settings.
Are you sure that you have not set your e-mail filter not to receive e-mails from PCs? Are you set to not receive e-mails containing URLs?

If your spam filter is set so that you cannot receive our reply e-mail, please set your domain to receive e-mail from "wcs.co.jp".
Inquiries in English will be handled by e-mail only. However, it may take some time for us to respond depending on the nature of your inquiry.
If you do not receive a reply within a few days, please check the following and contact us again.
Unfortunately, we do not support phone calls.
Please try to contact us from ‘Contact us’ link at the bottom of the screen with detail of your issues. Depending on your issues, it may take time to find the solution.
Please contact us through the inquiry window with details.
If, upon investigation, a problem or misconduct is identified, we will take action.
Please note that we do not provide individual reports on the details of investigations or actions taken. Please understand this in advance.